Voyetra: Am I wrong in this?

Discussion in 'comp.music.midi' started by lbanks, Jun 24, 2003.

  1. lbanks

    lbanks Guest

    Here where we are now: I sent this email to Voyetra. Now, I never get it
    running, I'll betcha.....

    >> > * The following packets need to be sent out in order to register:
    >>>
    >>> UDP on Port 0
    >>> TCP on Port 80

    What does this mean????! Do I have to be a Linux systems administrator to
    upgrade a Windows program? WHO DO YOU THINK YOUR MARKET IS???
    I don't want to hire an IT guy to install a $40 upgrade!! If you know that
    your software can not be used if not registered, then, setup the
    registration scheme to function in a manner which is not only unsafe and
    somewhat suspect, but seem to function differently most other web pages,
    including your own, and then state that the software is non-refundable
    (breath), can you see why the word 'scam' jumps to mind. I've disable every
    firewall I could find. It still won't work. Copy protection is one thing;
    pissing in your customer's eye is something else!!
    I better stop now. The more I write, the madder and more incoherant I'm
    getting. Please, surely this can be solved by a simple script?! I've been
    using Voyetra DOP for years, and even based my hardware and software
    purchase depending on compatibility. I don't want to change. I don't like
    Cakewalk, but my options seem to point there.

    ----- Original Message -----
    From: "Voyetra Tech Support" <support@voyetra.com>
    To: "lbanks" <>
    Sent: Monday, June 23, 2003 2:23 PM
    Subject: Re: Product unable to find internet connection.


    > Thank you for contacting Voyetra Turtle Beach, Inc.
    >
    > In order to Register and use the software, you need to make sure
    > that:
    >
    > * Your Internet Connection is active during the installation.
    >
    > * You do not have a firewall running. There are firewalls typically
    > included in the operating system, with routers, with antivirus
    > software and with ISP dialup software. Any firewall that is running
    > needs to be temporarily disabled or configured to allow the
    > necessary packets to be sent out.
    >
    > * The following packets need to be sent out in order to register:
    >
    > UDP on Port 0
    > TCP on Port 80
    >
    > * If for Security reasons you are behind a Company, Government,
    > Educational or even a Private Firewall, you may not be able to
    > Register the software and use it. If you are having difficulty
    > registering the software, you may need to contact your system
    > administrator.
    >
    > Regards,
    >
    > Leslie N.
    > Software Technical Support Representative
    > support@voyetra.com
    >
    >
    > Date sent: Sun, 22 Jun 2003 20:06:17 -0500
    > From: lbanks
    > Subject: Product unable to find internet connection.
    > To: support@voyetra.com
    >
    > > From your FAQ page:
    > >
    > >
    > >
    > >
    > >
    > >
    > > <http://www.voyetra.com/site/skins/classic/1_singletransparent.gif>
    > > Record Producer: Registration and Internet Connection
    > > <http://www.voyetra.com/site/skins/classic/1_singletransparent.gif> A:
    > > I recently purchased your software. I was enjoying the ease of use and
    > >
    > > design of the software until I was informed I had reached my trial
    > > limit
    > >
    > > and must register inline to unlock remaining features. This is
    > > rather
    > >
    > > difficult to do considering I do not have a modem, nor do I have a
    > >
    > > landline as I prefer to use just a cell phone.
    > >
    > >
    > >
    > >
    > >
    > > A: As specified on the software box (System Requirements), as well as

    on
    > > our
    > >
    > > Web Site (What do I need) page, you *do* need Internet access in
    > > order to
    > >
    > > use the software. This is because you must 'unlock' the software by
    > >
    > > entering your Product ID and registering (via the Internet) so that
    > > the
    > >
    > > Royalties & Licensing fees are accounted for.
    > >
    > >
    > >
    > > This security measure had to be implemented also because of the high
    > >
    > >
    > > occurrence of illegal software usage and piracy. You will see a lot

    of
    > >
    > >
    > > software implementing this requirement in the near future.
    > >
    > > We apologize for any inconvenience.
    > >
    > >
    > > -----------end quote---------------
    > >
    > > This is similar to the problem I'm having, except I do have Internet,
    > > cable. I turned off my software firewall (Zonealarm). The message I'm
    > > receiving is: Error connecting to the internet. If your system does not
    > > automatically connect to the internet, please do so now and click ok.

    This
    > > really mean nothing to me since I'm on cable. If I click thru to the
    > > following adpages, it connects slick as a whistle, even thru RP. the

    only
    > > time it can't connect when I try to register. Could I get some help,

    here?
    > >
    > > Date sent: Fri, 20 Jun 2003 21:03:26 -0500

    > From: ---------------------------
    > Subject: would connect to register :27QX82IP on 6/20/03
    > 9:34:30 PM
    > To: support@voyetra.com
    >
    > I'm on Comcast cable system. I can't connect to register my product.
    > I've disabled my fire wall, but the registration says there is no
    > internet connection. This is not true. IE 6 works fine and my other
    > internet aware software has no problem. Please help.
    >
    >
    > ****************************************************************
    > Our Knowledge Base has answers 24 hrs / 7 days
    > http://www.voyetra-turtle-beach.com/site/kb_ftp/kb.asp
    > Please include your Product ID and all previous correspondence.
    > Voyetra Technical Support
    > Fax: (914) 966-1093
    > ****************************************************************
    > Find out why everyone is throwing away their CD Players!
    > Check out AudioTron, the new Digital Music Player from Turtle Beach.
    > www.AudioTron.net or www.Turtle-Beach.com
    > ****************************************************************

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