What happened to the Tascam new groups?

Discussion in 'rec.audio.pro' started by Al Garcia, Aug 28, 2003.

  1. Al Garcia

    Al Garcia Guest

    The Tascam web site says that they are updating the site, but I have my
    suspicions.

    Al Garcia
  2. Jay Kadis

    Jay Kadis Guest

    In article <RsGdnZ-vtNnl19OiXTWJiw@mminternet.net> "Al Garcia"
    <alfgar@earthlink.net> writes:
    > The Tascam web site says that they are updating the site, but I have my
    > suspicions.
    >
    > Al Garcia
    >


    "Sometimes a cigar is just a cigar." -S. Freud

    -Jay
    --
    x------- Jay Kadis ------- x---- Jay's Attic Studio ----x
    x Lecturer, Audio Engineer x Dexter Records x
    x CCRMA, Stanford University x http://www.offbeats.com/ x
    x-------- http://ccrma-www.stanford.edu/~jay/ ----------x
  3. mbenson

    mbenson Guest

    I do have to say that since Jace left the company, their online help has
    been somewhat..............lacking.
    When he was there, he usually answered problem posts within a couple of
    hours at most, unless another user had beat him to it. Seems since he's gone
    Tascam doesn't even monitor the board.
    It may be a case of "somethimes a cigar is just a cigar", but the board has
    been down for going on what, two weeks?
    --
    Mitchell Benson
    OKC Backup
    405.728.7005

    "Jay Kadis" <jay@ccrma.Stanford.EDU> wrote in message
    news:bilsaa$5hh$1@news.Stanford.EDU...
    > In article <RsGdnZ-vtNnl19OiXTWJiw@mminternet.net> "Al Garcia"
    > <alfgar@earthlink.net> writes:
    > > The Tascam web site says that they are updating the site, but I have my
    > > suspicions.
    > >
    > > Al Garcia
    > >

    >
    > "Sometimes a cigar is just a cigar." -S. Freud
    >
    > -Jay
    > --
    > x------- Jay Kadis ------- x---- Jay's Attic Studio ----x
    > x Lecturer, Audio Engineer x Dexter Records x
    > x CCRMA, Stanford University x http://www.offbeats.com/ x
    > x-------- http://ccrma-www.stanford.edu/~jay/ ----------x
  4. Mike Rivers

    Mike Rivers Guest

    "mbenson" <mNOSPAMbenson9@cox.net> wrote in message news:<Gsy3b.47478$0u4.43759@news1.central.cox.net>...
    > I do have to say that since Jace left the company, their online help has
    > been somewhat..............lacking.
    > When he was there, he usually answered problem posts within a couple of
    > hours at most, unless another user had beat him to it. Seems since he's gone
    > Tascam doesn't even monitor the board.


    TASCAM seems to have gone through some changes lately. Their latest
    announcement was the hiring of four new marketing people coming from
    other audio companies (two from Mackie, one from Alesis, I can't
    remember the other one) and tech support people who were active on the
    forum in the past have either left TASCAM or moved to other jobs
    within the company. Also, the general management has turned over
    within the past year or so, so there's probably been a change in
    philosophy.

    When the forum was first established, the intent was that it would be
    a duty of the product specialists (first line tech support) to monitor
    the postings and pitch in, and it worked fabulously. Mackie
    established a similar forum, but thei policy was opposite - that it
    was NOT intended to be a hot line to tech support, but only a place
    for users to exchange information with other users. Tech support did
    monitor the Mackie forum (hey, they monitored the TASCAM forum, too,
    and vice versa, in the day) but they only stepped in when someone
    posted incorrect, dangerous, or misleading information.

    But what happens with these things after a while is that the long time
    users (of the equipment and the forum) get kind of testy about
    upgrades, bugs not fixed, and lack of response from the company. A new
    visitor to the forum doesn't see the good information that's been
    exchanged, but rather seens a handful of dissatisfied customers, and
    that doesn't look good for the company. I can see why management might
    want to hang it up.

    I recently got a US-122 in for review and I jumped on to the forum to
    see what other users were saying about it, problems they've had,
    suggestions about how to avoid troubles, and general experiences. All
    I saw was a lot of reports of it not working very well. Surely they
    don't want that kind of publicity.

    I don't know what's up with the TASCAM forum right now. Seems like if
    they intended to take it down, they'd announce it rather than just
    pulling the plug, but one never knows. As far as I know, Mackie has no
    intention of pulling their forum, but posts from Mackie reps are as
    few and far between as ever. When I worked at Mackie, before they had
    a forum of their own but there were a couple of other forums set up by
    users, they invited me to participate actively in those forums, and
    eventually they got kind of uncomfortable with it. Seems like at times
    I was too honest. Now that I no longer work there, I can be more
    honest, but still, I don't want to embarass the company. Sometimes
    there's an official "gag order" and other times those of us who know
    more than we should (or understand it better than most) don't always
    spill all the beans.

    You can always spring for a phone call if you need support.
  5. Jay Kadis

    Jay Kadis Guest

    I've spent quite a bit of time on the Tascam and Mackie D8B forums and I have
    to say they are a great source of information, but they're also abused by
    disgruntled customers with unrealistic expectations of both the level of
    corporate support and product performance. I have never expected the companies
    to respond to the traffic directly, I see the forums as a communication channel
    for user problem solving. While I'd hate to lose that, I have never had a
    problem picking up the telephone and calling the companies directly when I have
    a problem.

    Believe it or not, we did audio before the internet.

    -Jay
    --
    x------- Jay Kadis ------- x---- Jay's Attic Studio ----x
    x Lecturer, Audio Engineer x Dexter Records x
    x CCRMA, Stanford University x http://www.offbeats.com/ x
    x-------- http://ccrma-www.stanford.edu/~jay/ ----------x
  6. Analogeezer

    Analogeezer Guest

    jay@ccrma.Stanford.EDU (Jay Kadis) wrote in message news:<binn9v$544$1@news.Stanford.EDU>...
    > I've spent quite a bit of time on the Tascam and Mackie D8B forums and I have
    > to say they are a great source of information, but they're also abused by
    > disgruntled customers with unrealistic expectations of both the level of
    > corporate support and product performance. I have never expected the companies
    > to respond to the traffic directly, I see the forums as a communication channel
    > for user problem solving. While I'd hate to lose that, I have never had a
    > problem picking up the telephone and calling the companies directly when I have
    > a problem.
    >
    > Believe it or not, we did audio before the internet.
    >
    > -Jay


    Actually the vintage and analog forum over there provided a good place
    to get info that would be harder to get from Tascam themselves.

    I appreciate them offering up the place as a forum for Tascam analog
    people to gather, but I will say they seem as a company to have very
    little interest in anything they did more than three years ago.

    TMD-4000 and TMD-8000?...heh, heh.

    Analogeezer
  7. Jay Kadis

    Jay Kadis Guest

    In article <bfb37ea9.0308291110.38d4d847@posting.google.com>
    analogeezer@aerosolkings.com (Analogeezer) writes:
    [snip]
    >
    > Actually the vintage and analog forum over there provided a good place
    > to get info that would be harder to get from Tascam themselves.
    >


    Maybe Ebay should take over the vintage and analog forum: I have never seen so
    much old analog stuff anywhere else. But you're right, the vintage/analog
    forum was my favorite even though I use a lot of DTRS and DM-24 gear.

    Nevertheless, we have a pretty good forum right here!

    -Jay
    --
    x------- Jay Kadis ------- x---- Jay's Attic Studio ----x
    x Lecturer, Audio Engineer x Dexter Records x
    x CCRMA, Stanford University x http://www.offbeats.com/ x
    x-------- http://ccrma-www.stanford.edu/~jay/ ----------x
  8. Mike

    Mike Guest

    mrivers@d-and-d.com (Mike Rivers) wrote in message news:<2a437bac.0308290500.61aa4056@posting.google.com>...
    > "mbenson" <mNOSPAMbenson9@cox.net> wrote in message news:<Gsy3b.47478$0u4.43759@news1.central.cox.net>...
    > > I do have to say that since Jace left the company, their online help has
    > > been somewhat..............lacking.
    > > When he was there, he usually answered problem posts within a couple of
    > > hours at most, unless another user had beat him to it. Seems since he's gone
    > > Tascam doesn't even monitor the board.

    >
    > TASCAM seems to have gone through some changes lately. Their latest
    > announcement was the hiring of four new marketing people coming from
    > other audio companies (two from Mackie, one from Alesis, I can't
    > remember the other one) and tech support people who were active on the
    > forum in the past have either left TASCAM or moved to other jobs
    > within the company. Also, the general management has turned over
    > within the past year or so, so there's probably been a change in
    > philosophy.
    >
    > When the forum was first established, the intent was that it would be
    > a duty of the product specialists (first line tech support) to monitor
    > the postings and pitch in, and it worked fabulously. Mackie
    > established a similar forum, but thei policy was opposite - that it
    > was NOT intended to be a hot line to tech support, but only a place
    > for users to exchange information with other users. Tech support did
    > monitor the Mackie forum (hey, they monitored the TASCAM forum, too,
    > and vice versa, in the day) but they only stepped in when someone
    > posted incorrect, dangerous, or misleading information.
    >
    > But what happens with these things after a while is that the long time
    > users (of the equipment and the forum) get kind of testy about
    > upgrades, bugs not fixed, and lack of response from the company. A new
    > visitor to the forum doesn't see the good information that's been
    > exchanged, but rather seens a handful of dissatisfied customers, and
    > that doesn't look good for the company. I can see why management might
    > want to hang it up.
    >
    > I recently got a US-122 in for review and I jumped on to the forum to
    > see what other users were saying about it, problems they've had,
    > suggestions about how to avoid troubles, and general experiences. All
    > I saw was a lot of reports of it not working very well. Surely they
    > don't want that kind of publicity.
    >
    > I don't know what's up with the TASCAM forum right now. Seems like if
    > they intended to take it down, they'd announce it rather than just
    > pulling the plug, but one never knows. As far as I know, Mackie has no
    > intention of pulling their forum, but posts from Mackie reps are as
    > few and far between as ever. When I worked at Mackie, before they had
    > a forum of their own but there were a couple of other forums set up by
    > users, they invited me to participate actively in those forums, and
    > eventually they got kind of uncomfortable with it. Seems like at times
    > I was too honest. Now that I no longer work there, I can be more
    > honest, but still, I don't want to embarass the company. Sometimes
    > there's an official "gag order" and other times those of us who know
    > more than we should (or understand it better than most) don't always
    > spill all the beans.
    >
    > You can always spring for a phone call if you need support.



    Tascam announced some time ago that the news group would no longer be
    supported by specialists or any product person but that they would be
    left open for users just like a usenet group. I assumed this was the
    first step towards closing them down.

    The flip side of not having this kind of information available is that
    if someone doesn't get information that a fix is coming for a product
    they may be motivated to return it without further adieu or dismiss
    the company for future sales.

    Mike http://www.mmeproductions.com
  9. Mike Rivers

    Mike Rivers Guest

    In article <934b3e2c.0308300648.5b2a2bde@posting.google.com> mmeprod@mmeproductions.com writes:

    > Tascam announced some time ago that the news group would no longer be
    > supported by specialists or any product person but that they would be
    > left open for users just like a usenet group.


    Sounds like they took some lessons from Mackie. But like I said,
    there's a new GM on board, and it was the old GM who wanted the
    support staff to keep in touch with the users through the forum.

    > I assumed this was the
    > first step towards closing them down.


    Not necessarily. Users know a thing or two themselves. But I expect
    that, like Mackie, they want to leave all "official" communication
    about products to the marketing department and support to the tech
    support department. They have lost some of the long time tech support
    folks however, and even if they've been replaced in numbers, it still
    takes quite a while to learn the products.

    > The flip side of not having this kind of information available is that
    > if someone doesn't get information that a fix is coming


    The downside of having that discussed on an open forum is that the
    competitors know what's wrong with the products and can "downsell"
    that, and look out for the same pitfalls.



    --
    I'm really Mike Rivers - (mrivers@d-and-d.com)
  10. Then there's the DA-78 indiosyncracies I was following the forum for:
    "Welcome to the U1 front panel problem", where a chip crawls out of its
    socket and the unit's front panel goes dark but the remote swears it's
    still recording (which it is); or the new firmware doesn't boot up right
    if it's not the master and was turned on second. Stuff like that,
    that's easy to deal with but causes heart attacks when you first see it.

    The forum was perfect for that.
  11. AudioGaff

    AudioGaff Guest

    Where is this Tascam newsgroup? Vintage or otherwise.

    --
    AudioGaff


    "Analogeezer" <analogeezer@aerosolkings.com> wrote in message
    news:bfb37ea9.0308291110.38d4d847@posting.google.com...
    > jay@ccrma.Stanford.EDU (Jay Kadis) wrote in message

    news:<binn9v$544$1@news.Stanford.EDU>...
    > > I've spent quite a bit of time on the Tascam and Mackie D8B forums and I

    have
    > > to say they are a great source of information, but they're also abused

    by
    > > disgruntled customers with unrealistic expectations of both the level of
    > > corporate support and product performance. I have never expected the

    companies
    > > to respond to the traffic directly, I see the forums as a communication

    channel
    > > for user problem solving. While I'd hate to lose that, I have never had

    a
    > > problem picking up the telephone and calling the companies directly when

    I have
    > > a problem.
    > >
    > > Believe it or not, we did audio before the internet.
    > >
    > > -Jay

    >
    > Actually the vintage and analog forum over there provided a good place
    > to get info that would be harder to get from Tascam themselves.
    >
    > I appreciate them offering up the place as a forum for Tascam analog
    > people to gather, but I will say they seem as a company to have very
    > little interest in anything they did more than three years ago.
    >
    > TMD-4000 and TMD-8000?...heh, heh.
    >
    > Analogeezer
  12. Jay Kadis

    Jay Kadis Guest

  13. Mike Rivers

    Mike Rivers Guest

    In article <bj2bi3$79v$1@news.Stanford.EDU> jay@ccrma.Stanford.EDU writes:

    > www.tascam.com/forums/index.php


    Checked it lately? Last time I looked, yesterday, (but I know how
    fast things change on the Internet) there were no forums there, but a
    notice that they were updating the web site and to "look for exciting
    things from TASCAM."




    --
    I'm really Mike Rivers - (mrivers@d-and-d.com)
  14. My last post was Aug 11. It was down a few days later.

    Mike Rivers wrote:
    > Checked it lately? Last time I looked, yesterday, (but I know how
    > fast things change on the Internet) there were no forums there,

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